Technical Support Engineer

About Port of Newcastle:

Port of Newcastle is more than a port. It exists to build Australia’s prosperity with responsible, integrated and innovative supply chain solutions.

With trade worth approximately $48 billion to the national economy each year, Port of Newcastle enables Australian businesses to successfully compete in international markets.

The port has capacity to handle 10,000 ship movements and over 200 million tonnes of cargo annually. With a deepwater shipping channel operating at 50% of its capacity, significant port land available and enviable access to national rail and road infrastructure, Port of Newcastle is positioned to further underpin the future prosperity of the Hunter, NSW, and Australia.

As custodians of the region’s critical asset, Port of Newcastle is diversifying its trade as it strives to create a safe, sustainable, and environmentally and socially responsible future.

Behind every ship movement, every tonne of cargo, are the people that keep the port operating. Our people are the engine room of our port. Port of Newcastle’s values influence how we develop our strategy, how we measure performance, how we treat our colleagues and how we approach our work at PON. 

The Opportunity:

As the Technical Support Engineer at Port of Newcastle, you will take ownership of the IT Help Desk function, ensuring reliable, responsive, and high-quality support across the organisation. Acting as the primary point of contact for end users, you’ll play a key role in maintaining a secure and efficient digital workplace by managing onboarding, resolving technical issues, and optimising day-to-day IT operations.

Working across the port environment, you will combine hands-on technical support with continuous improvement initiatives, enhancing processes, tools, and user experience. With strong visibility across the business and close collaboration with the wider IT Operations team, this role offers the opportunity to make a tangible impact on service delivery, system reliability, and overall user satisfaction.

What you will bring:

You bring strong experience in end-user support and cloud-based environments, with hands-on expertise across technologies such as Microsoft Azure, Office 365, Intune, and Windows platforms. You are confident managing support queues, troubleshooting a wide range of technical issues, and delivering timely, user-focused outcomes. 

Comfortable working independently in a fast-paced environment, you take ownership of tasks, communicate clearly with stakeholders, and maintain a strong focus on service quality. You’re proactive in identifying improvements, supporting system changes, and enhancing the overall support experience, with relevant certifications and knowledge of IT service management frameworks considered an advantage.

What We Offer:

Port of Newcastle provides many benefits for our valued employees, a few of which are:

• Agile work environment with work from home options
• Focus on professional growth
• Optional workplace giving program: supporting employees in giving back to the Newcastle community
• Work180 endorsement: PON is recognised as a top 101 employer for women in 2025
• Opportunity to be involved in PON’s Reconciliation Action Plan (Innovate)

How to Apply:

Introduce yourself by submitting your cover letter and resume, outlining your relevant experience, qualifications and why you would like to join our team. If you have any questions about the role, please contact P&C Advisor, Zoe Ronalds at zoe.ronalds@pon.com.au 

The Port of Newcastle is an equal opportunity employer. We value diversity and are committed to maintaining an inclusive environment for all employees. Aboriginal and Torres Strait Islander applicants are encouraged.

Port of Newcastle acknowledges the Traditional Custodians of the land and waters of Newcastle Harbour, the Awabakal and Worimi People, and pays respect to all Elders past, present and emerging.